1.Make sure your version of Windows is http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us Up to date (note: If you are running XP and have not upgraded to Service Pack 2, follow the Virus Removal Instructions before installing SP2. Malware infections can cause install failures).
2.Using Windows Explorer (not Internet Explorer) go to Tools/Folder Options/View- check "http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339?Open&src=ent&docid=2002092514302348&nsf=ent-security.nsf&view=docid&dtype=corp?=Symantec%20AntiVirus%20Corporate%20Edition&ver=8.x&osv=&osv_lvl= show hidden files and folders", "display the full path" and uncheck "hide file extensions for know file types"
3.Clean out all temp, cache, etc files. Do this in http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam safe-mode . BootSafe is a tool to make booting into safe-mode simple-get it http://www.superadblocker.com/bootsafe.html here and don't forget to read the instructions! http://www.ccleaner.com/ CrapCleaner will help make cleaning easier.
4.Download David Lipman's Multi_AV http://www.pctipp.ch/downloads/dl/35905.asp here and save to disk. It is a self-extracting file. It will create a file C:\AV-CLS, use Start Menu to start M_AV. Run Multi_AV in normal mode so you can download the definition files for each of the scanners included in M_AV. There is a PDF manual (also included). You can read David's instructions http://pcdid.com/Multi_AV.htm here .
5.Restart in safe-mode (you may want to disconnect from the 'net at this point) and run M_AV (there are 4 scanners to choose from, Sophos, Trend, McAfee, Kaspersky) Each will create a log of what was done. Examine the log file. If the offending file is in "system restore" or "system volume" disable System Restore. If it can't be deleted because it is "locked" or "in use" there is a facility to stop a running process. Go http://www.ik-cs.com/multi-av.htm here and look at the section on "Process Killer" or you can try using http://www.downloads.subratam.org/KillBox.zip KillBox , http://noeld.com/programs.asp?cat=misc#CopyLock CopyLock or http://www.softwarepatch.com/software/moveonboot.html MoveonBoot .
6.Download http://www.majorgeeks.com/download506.html AdAware . Install, update and then run it-let it fix all critical items. If you lose your internet connection after running it you can use http://www.tacktech.com/display.cfm?ttid=257 Winsock Fix and http://www.cexx.org/lspfix.htm LSP fix (which you should download before running the scanners).
7.Download http://www.safer-networking.org/en/download/index.html Spybot Search+Destroy . Install, update and then run it (enable all protection).
8.Download http://www.javacoolsoftware.com/spywareblaster.html Spyware Blaster . Install, update and then run it (enable all protection)
9.Download http://www.majorgeeks.com/download3550.html BHODemon . Install, update and run. It checks for Browser Helper Objects.
10.Run a online scanner (choose one that is different from your main AV) I have some listed http://maxpro4u.freehostingnow.com/tools.html here .
11.Scan for Trojans using http://swatit.org/ SwatIt , http://www.kephyr.com/spywarescanner/ Bazooka and http://www.emsisoft.com/en/software/free/ A-squared .
12.For CoolWebSearch problems use http://www.intermute.com/spysubtract/cwshredder_download.html CWShredder .
13.If you still have problems, download http://www.majorgeeks.com/download3155.html HijackThis . Create a folder, put HijackThis in it and then run it. Don't let it fix anything yet. Save the log file it makes and post it to the http://maxpro4u.freehostingnow.com/forums_for_hijackthis_logs.html forums to have it analyzed.
14.KL-Detector will scan for keyloggers-get it http://dewasoft.com/privacy/kldetector.htm here .
15.Super Ad Blocker is another spyware cleaning tool-they offer a free and a paid version (with real-time monitoring and Ad Blocking)-get it http://www.superadblocker.com/ here
16.Make sure you are using the latest version of Java, get it http://www.java.com/en/ here . If you need to update-uninstall the old version first. If you are running the latest-clean out java's temp files.
Now that your system is relatively free from malware-learn to protect yourself. Read through my other pages and follow the links. The best protection begins with an educated user.by: Max M.Wachtel III all rights reserved
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